All orders are binding. In your own interests kindly ensure that the delivery address and telephone number advised are correct and complete. We accept no liability whatsoever for any delays or non-delivery as a result of incorrect or incomplete addresses. We reserve the right to alter the specifications of the products without prior notification.
The article prices in the eShop are shown in Euro (EUR) and are to be understood as exclusive of statutory value added tax (VAT). VAT will be shown separately on the invoice, if the delivery is within Germany.
Business orders are made against invoice (due date within 30 days). The invoice will be sent separately. Orders of employees, partners or representatives have to be made by credit card.
4. Delivery, dispatch and packing costs
We shall acknowledge receipt of your order. This merely acknowledges receipt of your order via the eShop. If you do not receive acknowledgement this probably means that the order process has not been completed correctly. In this case, kindly contact us directly via e-mail or telephone.
Execution of your order depends on the availability of the products. As a rule, orders will be processed immediately and articles available dispatched within the chosen kind of delivery. We shall advise you in the event of this not being possible. Dispatch may be in more than one parcel. Articles will be dispatched immediately when they become available.
Normal delivery periods are usually 3 to 10 days after receipt of the order
6. Returns / credit notes / damaged articles
If you receive an article in non-satisfactory condition, you can return the article to us within 14 days. We shall then offer you either a full price refund or delivery of a replacement article.
Returns must be made within 14 days in the undamaged original packing. Cost refunds will only be made for products in an undamaged, unused condition. If the product is returned in a condition that is not fully suitable for resale or if the packing is damaged, we reserve the right to refuse a cost refund on the article or to reduce the cost refund by up to 20% of the original selling price. None of the conditions set out above have any influence on your statutory rights in the case of damaged articles.
Kindly return the article to the address shown below and include a note stating your name, the order number, the reason for the return and the desired action.
Delivery of the replacement article or the refund will be made as soon as we receive the article returned by you. Please send it to the following address:
Kühne + Nagel AG & Co.
Condair Merchandising Shop
If you wish to have the article replaced by another size, you can send us the article within 14 days after receipt of the goods. Kindly return it to the address shown below and include a note stating your name, the order number, the reason for the return and the desired size. The first exchange is free, you will be charged with the resending costs if more exchanges shall be done.
All costs for return shipment shall be borne by the purchaser. An exchange will only be made for products in an undamaged, unused condition. If the product is returned in a condition that is not fully suitable for resale or if the packing is damaged, we reserve the right to refuse a replacement for the item. We also refuse to exchange used items.
If you wish to have the article replaced by another size, you can send us the article within 14 days after receipt of the goods. Return the article to the address shown below and include a note stating your name as well as the old and new order number. All costs for return shipment shall be borne by the purchaser. Kindly place a new order in the store with the desired size and make a note “Exchange order” in the field “note” at the end of the order process. We will charge you only the shipping costs, if the article will be returned in an undamaged, unused condition. If the product is returned in a condition that is not fully suitable for resale or if the packing is damaged, we reserve the right to refuse a cost refund on the article or to reduce the cost refund by up to 20% of the original selling price. We also refuse to exchange used items. Please note that for international shipments possible customs duties and VAT in the destination country are not included and must be paid by the buyer also for the new shipment.
8. Delivery damage
If the goods are damaged during delivery, kindly notify us by e-mail or telephone within 48 hours of receipt of the goods. Damaged or defective articles will be replaced free of charge. Claims for damages based on incorrect illustrations, texts and prices or late delivery are excluded. Errors, price alterations or minor modifications to the products are reserved.
We commit ourselves to process your personal data and to make it accessible to third parties only for the purpose of business transactions in the context of our online shop. All personal data will of course be treated confidentially. The data necessary for business transactions will be stored and kept for documentation purposes within the framework of statutory accounting obligations.
Credit card payments are encrypted using tried-and-trusted SSL technology. They are processed via Saferpay (Six Payment Services). Six processes your personal data on our behalf in connection with payments you have made to us. Your data will only be used by Six to process your payment order and will not be made available to any third party other than the financial institutions responsible for the respective payment method. Six and/or Saferpay may appear on your credit-card or bank-account statements in connection with your order with us. We do not store any credit card data.
10. Retention of title
We shall retain articles untill full payment has been received.
11. Place of jurisdiction
Place of jurisdiction is 8180 Bülach (ZH), Switzerland